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Spring 2020 textbooks are now available! Due to winterbreak, we will not be processing online orders from December 21, 2019 to January 1, 2020. We will resume fulfilling orders on January 2, 2020. Please allow 3-10 business days for shipping orders.

Congratulations to students enrolled in our Digital Access courses; you will have access to your course materials from the first day of class through CANVAS at a discounted price! Please check your JJC student email account for updates, or contact your instructor. Check the important dates tab for opt-out deadlines.

Is one or more of your textbooks published by Cengage?  Access all of Cengage's 22,000 digital products with one subscription, Cengage Unlimited. The subscription comes in three price points: 4 month, 12 month, and 24 month. 

Customer Service

  • Purchasing Policy:  In store we accept Visa, MasterCard, Discover, American Express, JJC Bookstore Gift Cards, Financial Aid (where authorized), Cash, & Checks (made out to the JJC Bookstore and with photo ID-no starter checks). Online we accept Visa, MasterCard, Discover, and American Express credit cards. All course materials (including required art vouchers/cards, rentals, and Red Shelf digital products (e-books and e-codes)), laptops, graphing calculators, and AfterShokz headphones purchases must be purchased by the student, or for a current student, under the student's name and ID number. If purchasing for a student, the student must be present, or proof of enrollment and ID presented. Clothing, backpacks, and other electronic purchases must be made under a customer account which includes name, address, phone number and email. All credit card purchases/rentals require the cardholder and credit card to be present in store or completed online at the JJC Bookstore Store e-commerce site; phone orders will not be accepted. All Financial Aid transactions require the student to be present with a photo ID/student ID and a current schedule displaying their student ID number. Books may be "Reserved" for pick-up using Financial Aid by preordering on our e-commerce site. Enter "Financial Aid" in the customer comments area of your order. The Bookstore will pull and hold your books for a period of 48 hours after you have been notified that your order is available for pick-up. Financial Aid textbook purchases are limited to textbooks required for the student's enrolled courses. The Bookstore reserves the right to verify the student's schedule for all Financial Aid purchases, online orders, buybacks and refunds. A JJC Student ID or government issued photo ID is also required for all refunds, buybacks, payments by check, and all rentals. Students renting print textbooks must be over 18, must have a collateral credit card that does not expire in 6 months from the time of rental, and agree to the full rental terms. Digital rentals only require a valid e-mail address and access to the Internet. To protect your personally identifiable information, the JJC Bookstore does not process refunds or orders by phone. All Red Shelf digital product is activated by using the access code printed on your receipt. All publisher access codes and subscription activation codes are located on the carded product. You are responsible for retaining and safeguarding these codes, the Bookstore cannot locate and replace the codes.
  • Important Notice Regarding your Student Appreciation Payment issued on the Global Cash Visa Card: Please activate your card and obtain the correct balance prior to attempting to use the card for JJC Bookstore purchases. If the amount you ask the JJC Bookstore to charge against the Global Cash Card is more than your actual balance, Global Cash will charge you a $0.80 fee and deduct this from your balance. This charge applies to each declined attempt. The JJC Bookstore cannot check your balance. You may obtain the correct balance by either calling Global Cash or creating an online account. The phone number and website are listed on the back of the card. The Global Cash Cards can NOT be used as a collateral credit card to rent textbooks. Please refer to the rental agreement.
  • Refund Policy:  For a full refund you will need to bring in the items eligible for return in their original and saleable condition, within the acceptable refund period, and with the original register receipt and a photo ID. Items refunded will be credited back to the original form of payment. There is a 7-day waiting period on refunds for items purchased by check. Gift cards cannot be redeemed for cash and lost gift cards cannot be replaced. Items purchased on Financial Aid will be credited back to Financial Aid. Should there be a split payment such as part Financial Aid and part credit card/cash, Financial Aid will take priority and be credited first. Online orders can be shipped back to JJC Bookstore, 1215 Houbolt Road, Joliet, IL 60431 at the customer's expense and will not be refunded until they are received, in their original condition, at the JJC Bookstore. Please include the original receipt and all components that came with your course materials. The JJC Bookstore reserves the right to refuse any refund.
      • Non-Returnable Items: Electronics, laptops, gift cards, safety goggles & glasses, stethoscopes, opened and/or used school supplies, opened loose leaf notebooks, opened and/or used access codes/e-codes/e-books/digital subscriptions, clothing items (including scrubs) that have the tag and original packaging removed, or have been worn, damaged, pr picked up an odor, food, convenience items, shipping charges, and clearance items are NOT returnable/refundable. The JJC Bookstore is not responsible for lost and used access codes/e-codes/e-books/subscriptions and will not reissue or replace access codes/e-codes/e-books/digital subscriptions. The Bookstore does not provide hardware or software support for laptops. Warranty and support information are provided by the manufacturer.  Please refer to your original packaging for help with access codes/e-codes/e-books/digital subscriptions and laptop support. For refurbished laptops, please refer to the limited hardware warranty provided by the reseller/distributor inside the box.
      • Saleable Condition: Any items sold as new, must be returned in new condition (NO ink/pencil marks, erase marks, highlighting, dents, stains, odor, warping, tears, or damage of any kind) in the original sealed packaging, with all tags, labels, and included components. Used textbooks must be returned in usable and saleable condition; current editions are clean, free of excessive writing and highlighting, free of any odors, free of any damage (including warping, torn pages, water damage, and/or damage to the binding), and all pages must be intact. No other used items will be accepted as returns. All defective items must be returned with original packaging and all components and are subject to review.
      • For General Merchandise: You have 14 calendar days from the time of purchase to return purchased general merchandise in their original packaging and new condition, which includes supplies, clothing, and giftware in order to receive a full refund. No refunds will be given on general merchandise that is more than 14 calendar days from the time of original purchase, or any merchandise that has been unpackaged, used, and/or worn. Clothing & backpacks must have all tags attached and be free from odors, stains, pet dander, hair, and/or smoke.
      • For Print Textbooks (Purchases and Rentals): You have 14 calendar days from the scheduled start of your class to return your purchased/rented textbooks in the same condition as purchased, for a full refund. This includes course materials for dropped, cancelled, and deleted classes. Purchased new books in their original packaging returned past the 14-day limit are subject to a re-stocking fee. If you miss the refund window for purchased textbooks, or your new textbook is no longer in new condition, please refer to the buyback policy. Print rental textbooks returned 14 calendar days after the start of class, AND by the rental due date, are considered returned on time; however no refunds will be given. Rental books returned after the rental due date AND before the end of the grace period, will be charged a $10 late fee. The grace period is defined as 3 calendar days after the rental due date. Rental books returned after the grace period are considered lost and will be charged the late fee in addition to the Bookstore's current retail price, plus sales tax, minus the rental collection fee taken when the title was rented. Any type of damage that makes the rental book unrentable to the next student will be considered lost and all lost charges and late fees will apply. Damage may include, but is not limited to: water/liquid damage, warped and/or stained pages, missing and/or torn pages and/or cover, damage to the binding, excessive odor, excessive highlighting and/or writing throughout the book. Lost rental book charges are charged to the collateral credit card on file. All late fees and additional charges incurred by overdue and lost rental books are NOT refundable. Lost title charges, attempted to be charged to the collateral credit card that are declined, will be sent to a collection agency and the student's account will be placed on hold.
      • For Red Shelf Digital Product (Purchases and Rentals):  All electronic purchases and rental e-books and e-codes must be returned within 14 calendar days from the time of purchase/rental for a full refund. There are no refunds beyond this date; no exceptions. No refunds will be given if 10% or more of the content has been viewed or pages have been printed. Digital rentals simply expire, there is no physical product to return. All customer service of Red Shelf digital products is handled by the vendor; visit or email
  • Buyback Policy:  Buyback Print Textbooks: If you miss the refund window, consider using our year round buyback service. Please note that not all titles are eligible for buyback. The Bookstore will determine which titles are in need, what is in useable and saleable condition, and the dollar value of the buyback. Any type of damage that makes the book unsaleable will not be bought back. Damage may include, but is not limited to: water/liquid damage, warped and/or stained pages, missing and/or torn pages and/or cover, damage to the binding, excessive odor, excessive highlighting and/or writing throughout the book. Please bring all components included with the book (i.e. CD's, workbooks, etc.). The Bookstore will pay up to 50% of the used book value. Titles purchased with financial aid and sold at buyback will be credited back to financial aid if the disbursements have not been processed. A buyback transaction requires a JJC student ID or government issued photo ID. The Bookstore reserves the right to refuse any buyback transaction and require proof of purchase for all buyback transactions. The JJC Bookstore assumes no financial responsibility for any rental book from any source returned as a buyback. Buyback titles, quantities, and pricing can change without notice. Using our buyback look-up tool is not a guarantee to buy. Titles purchased with financial aid and sold at buyback will be credited back to financial aid if the disbursements have not been processed.
  • PRINT RENTALS:  The Bookstore offers a rental option on select titles; on average, per rental, students save $20-40 off the print purchase price. Normal highlighting and note-taking are acceptable. Students renting print textbooks must be over 18, must have a collateral credit card that does not expire in 6 months from the time of rental, and agree to the full rental terms. If your billing or contact information changes during the rental period, you must contact the Bookstore at 815-280-6767 to update your information. Rentals must be returned by the due date during regular business hours at the JJC Bookstores at Main or Romeoville Campus. If the rental is not returned by the due date, a $10.00 late fee will be assessed. If the rental is not returned by the end of the grace period, it will be considered "lost" and your collateral credit/debit card will be charged for the full retail price of the textbook, including late fees, less the original rental fee. At this time, the book is owned by you. Rentals with excessive markings/writing/highlighting, odors, water/liquid damage, warping, staining, damage to the binding, torn pages/cover, missing pages/cover, will be charged the full retail price, including late fees, less the original rental fee. For refunds, see the refund policy above.

RENTAL AGREEMENT: This rental agreement is a contract between you and Joliet Junior College, operator of the Joliet Junior College Bookstore (hereinafter "JJC Bookstore") and applies to your rental of course materials from us.  This agreement sets forth your rights and obligations in consideration of our providing course materials to you on a rental basis and you agree to the terms and conditions as follows:

  1. You must be 18 years of age or older, have a valid Joliet Junior College I.D. Card, be registered in the class for which you intend to rent materials, and possess a valid credit/debit card ("card"). All personal and credit/debit card ("card") information provided by you in connection with this agreement must be accurate and complete and you agree to promptly notify the JJC Bookstore of any changes to your personal information and/or card information.
  2. You agree to provide a valid mailing address, email address, and phone number and agree to allow college employees to contact you regarding the rental materials. The JJC Bookstore primarily communicates via email and it is your responsibility to review these emails.
  3. Rented materials remain the full property of the JJC Bookstore and must be returned to the JJC Bookstore in salable condition, including all components, by the rental return due date designated at the time of rental. Your acceptance of rental materials and the payment of rental fees entitles you to use the property of the JJC Bookstore for a limited amount of time. At the end of the rental period you will lose all rights to the rented materials. Salable condition will be determined by the JJC Bookstore at their sole discretion.
  4. You are responsible for all rented materials. If any materials and/or components are lost, stolen, damaged, or not returned, your card on file will be automatically charged the full retail price of the textbook, plus late fees, less the original rental cost. Failure to return the rented materials by the stated due date will incur a fee of $10 per book during the grace period of three (3) calendar days after the due date. Failure to return rented materials after three (3) calendar days will be deemed an election by you to keep the materials and you will be charged the full retail price of the textbook, plus late fees, plus sales tax on the total retail price, less the original rental fee. If we are unable to charge the card originally provided to rent materials you will be notified via email and your student account will be placed on hold. You are financially responsible for all rental charges. Past due student accounts will result in college registration and services withheld in accordance with college regulations. Delinquent debts may be reported to a credit bureau and referred to collection agencies and/or litigation. You agree to pay any and all costs associated with collecting unpaid charges, including attorney fees and court costs. This agreement shall be constructed in accordance with Illinois law, without regard to choice of law principles, and any lawsuit to collect unpaid fees may be brought in the appropriate court sitting in Will County, Illinois regardless of your domicile at the time of bringing such suit. No books will be rented to anyone with outstanding costs not paid from previous rentals or any bad checks written to Joliet Junior College.
  5. You have 14 calendar days within the start date of your classes to obtain a refund. Rental books returned within 14 calendar days of class start must be in the condition they were rented. Returns made by mail are at your own risk and cost of shipping. You must notify the bookstore of any return made by mail. The rental book returned by mail will be considered outstanding until it is received in salable condition at the JJC Bookstore.
  6. A copy of this agreement is available at Your electronic signature below acknowledges you have read and agree to the above terms and conditions.
  • DIGITAL ACCESS COURSES: The digital access materials are paid through course fees and are due with tuition. After your instructor has opened the course in CANVAS, select "Redshelf" in the course navigation to obtain access. When accessing the materials for the first time, select "Acquire Code" and enter this code in the courses the digital courseware/platform. You will need to authorize the publisher to access your account, agree to the terms, and create a publisher account if you do not already have one. You may opt-out of the digital materials through the Redshelf course navigation by the refund date of the course. No opt-outs are allowed after the refund date; NO EXCEPTIONS. If you opted out, the digital material fee will be credited to your account AFTER the refund date. How the credit is applied to your account depends on how you paid tuition and fee charges. Please see your instructor with any additional questions regarding your digital materials. Opting-out means you will lose access to the digital materials provided by JJC and will have to source the materials on your own. For sequential courses, refunds for subsequent semesters also occur AFTER the opt-out deadline. Communication regarding your digital access course materials are sent to your student email account and/or communicated by your instructor. It is your responsibility to obtain the information. Please view our "Digital Made Easy" flyer too learn more about digital course materials.
  • REDSHELF DIGITAL BOOKS: The Bookstore offers e-books, for rent or purchase, on select titles. Students may save up to 60% by renting, or buying, an e-book version of the print textbook. Digital books require a valid email address and access to the internet (on any internet enabled device) to redeem your e-book code and access your account. E-books are refundable up to 14 days after the PURCHASE date as long as no more than 10% of the content has been viewed. Please refer to your original receipt for redemption code/PIN and website. Please note e-books should not be confused with access codes; e-book redemption codes are printed on your receipt, while publisher access codes will have the redemption code printed on a card.
  • CENGAGE UNLIMITED SUBSCRIPTIONS: The Cengage Unlimited Subscription sold on a carded product with a barcode is treated like an access code. For a full refund within 14 days of class start, the original package must be unopened and the code intact. Any Cengage Unlimited subscriptions sold through our third party vendor vendor, RedShelf, are returnable only if the PIN on the receipt has not been redeemed and it is within 14 days of purchase. Once the PIN has been redeemed, the subscription is NOT returnable, even if you didn't use the subscription. and are within the 14 day limit. There are NO EXCEPTIONS. View bookstore instructions on redeeming your store bought code here.
  • Shipping Policy:  All shipping charges are non-refundable and not guaranteed to arrive by a designated date. Free Standard Shipping via UPS arrives in approximately 4-7 business days, allow longer ship time for Alaska and Hawaii. Please Note: 1-3 business days are required to process and pack orders for shipment and are factored into the above estimation. "Business days" means Monday through Friday, with the exception of holidays and other days the college campus is closed. You can find store closures with our posted store hours.
    • We can deliver to domestic P.O. Boxes but will use the U.S. Postal Service delivers to P.O. Boxes which may delay your order. We cannot send orders to International P.O. Box addresses, we must have a physical address for international shipments. When shipping to an APO/FPO address, please make sure to follow these instructions:
      • The Country must be "United States"
      • The State must be selected as either "Armed Forces America" "Armed Forces Europe" or "Armed Forces Pacific"
      • Enter your Zip code
      • Enter your full name, grade, and PSC or unit number. PLEASE NOTE: All orders going to APO/FPO addresses will be sent via the U.S. Postal Service. 
    •  A tracking number is provided in all order status email updates for guests and registered customers. For faster checkout and convenient tracking we recommend you create an account.
    • Items ordered online can be shipped to the store for FREE! The JJC Bookstore has two campus locations for pick-up: Main Campus Bookstore, A-1012 and Romeoville Campus Bookstore, RMA-1000.
    • Online orders to be refunded can be returned at either JJC Bookstore location, or shipped back to JJC Bookstore, 1215 Houbolt Road, Joliet, IL 60431 at the customer's expense. The refund will not be issued until the order is received at the JJC Bookstore, and the returned items have been verified to be in their original condition.