Digital Access

The JJC Digital Access program saves students money by delivering digital materials directly into iCampus for select courses. Digital Access provides the best overall savings to students.

For students who are taking a course and section in the JJC Digital Access Program. Participating in this program allows you to have access to your course materials, from the first day of class while saving money compared to print and retail prices. You do not need to purchase your textbook separately from the JJC Bookstore. Some courses do require the purchase of supplemental course materials (i.e., lab book, goggles, or calculator). Please use the textbook lookup tool for up-to-date pricing and course material information.

After your instructor opens the course in iCampus, you will have access to these materials instantaneously. Various publishers are linked in different places in your iCampus course. Pearson courseware and Vital Source e-books and e-codes are delivered under the Vital Source menue item in yor course. While Cengage, McGraw Hill courseware, MacMillan courseware, WW Norton courseware and Norton e-texts, and Wiley Plus Access are linked by your instructor in modules.  Check your JJC email for your digital access emails for more specific information as well as general instructions on your Vital Source item card in iCampus. It is your responsibility to check your emails. Please reach out to the Bookstore or see your instructor with any questions in regards to accessing your digital materials. Please note, you must complete the online Orientation "Introduction to online Learning" in iCampus before you can access the digital materials and be able to fully participate in the course.

Payment for these digital course materials are/were due with your tuition charges; it is your responsibility to make payments by your scheduled payment due date. If, for some reason, you decide you do not want to purchase these materials through the digital materials course fee, you can opt-out of the digital access program by going into your course book in iCampus and clicking on the Vital Source menu item to view materials card and select opt-out.  The opt-out deadline can be found in your digital access emails, or by using the textbook look-up tool to find your course and section, or by viewing the Vital Source materials card as soon as the course opens. After opting-out, you will no longer be able to access the materials required for this course at the price provided by Joliet Junior College. If you opt-out by the deadline, your student account will be credited the digital book fee (only) 3-14 days after the deadline and the credit will be applied consistent with the payment method.  Please note, Cengage Unlimited Subscription Digital Access courses require students to opt-out of ALL Cengage Unlimited Digital Access courses in order to receive a refund because one subscription covers all designated Cengage Unlimited Digital Access courses. There are no exceptions to refunds if you missed the opt-out deadline. 

Opting-out is not the same as dropping a course! The opt-out deadline is NOT the same as a refund deadline for the course. Opt-out only refers to digital course materials.  If you decide not to attend it is your responsibility to drop the course by the refund date to avoid any financial liability to the college.

TROUBLESHOOTING CHECKLIST:

We're sorry to hear you are having trouble accessing your digital materials. in order to help you we need you to trouble shoot first and then provide information. 

1. 1)     Students who are enrolled in a hybrid or online course [i.e., section number ends in an H or starts with a W, (honors starts with a H so don’t confuse with hybrid)] and have NOT completed the iCampus “Introduction to Online Learning” (link located on your iCampus dashboard) will not be able to access their materials until they do so. If you have not completed this module, please do so now.

   a.       Log into iCampus at Sign In (jjc.edu).

   b.       Click on the square name “Student iCampus Central.”

   c.       Click on the rectangle named “Introduction to Online Learning.”

   d.       Please follow all prompts and complete all modules to the very end. The course must show it was completed in its entirety.

   2)     Make sure you are following the correct directions for accessing your digital materials. Not all materials are under Vital Source, but Vital Source always provides the opt-out button. There maybe general directions on the product card/square under the Vital Source menu item. Check there first or ask professor how to access the materials.

   a.      Vital Source delivered e-texts or e-codes, or Pearson direct access products are under Vital Source menu.

                                                                 i.      Select “allow cookies” or “allow pop-ups” if this message appears even if this appears after changing your settings.

   b.      The direct link to the materials from other publishers are under “Modules” in your iCampus course:

                                                                 i.      Cengage (i.e. MindTap, Web Assign, CNOW, OWL, and Cengage E-texts)

                                                                ii.      McGraw Hill (i.e. Connect Access)

                                                              iii.      Wiley (i.e. Wiley Plus Access)

                                                              iv.      MacMillan (i.e. Achieve Access)

                                                                v.      WW Norton (i.e.  InQuizitive Access, or Norton E-texts w/resources)

   3)     Other troubleshooting-browser/cookie issues:

   Make sure your browser settings allow cookies and pop-ups

   Microsoft EDGE: Go to the three dots at the top right

   ·         Select “Settings”

   ·         Select Manage Cookies (towards the top of the list) and allow site cookies

   ·         Select and Allow Pop-ups (towards the bottom of the list)

   Google CHROME: Go to the three dots at the top right

   ·         Select “Settings”

   ·         Select “Privacy & Security”

   ·         Select “Cookies & Other Data” and allow cookies

   ·         Select “Site Settings” (further down) and allow pop-ups

   Apple SAFARI on MAC: go to the top left “Preferences/Settings.” Note: Steps may vary slightly depending on device model and IOS.

   ·         Select “Privacy”

   o   Uncheck/Deselect “PREVENT CROSS SITE TRACKING”

   o   Uncheck/Deselect “BLOCK COOKIES” (If applicable)

   ·         Now Select “Websites”

   o   Allow all iCampus (Canvas), publisher, and Vital Source pop-ups

   Apple SAFARI on iPad (similar for iPhones): go to the top right GEAR APP (Settings). Note: Steps may vary slightly depending on device model and IOS.

   ·         Select Safari App

   o   Uncheck/Deselect “PREVENT CROSS SITE TRACKING”

   o   Uncheck/Deselect “BLOCK COOKIES”

   o   Uncheck/Deselect “BLOCK POP-UPS”

   Firefox:

   ·         When Firefox is blocking ops-ups look for the options button to allow pop-ups for sites like iCampus, Vital Source, and the publisher of the digital materials.

   ·         OR Go to the “Menu” which looks like a stack of vertical lines

   ·         Select “Privacy and Security” then “Permissions”

   o   Uncheck “Block Pop-up Windows”

   ·         Select “Privacy and Security” then “Enhanced Tracking Protection”

   o   Select Custom

   o   Please allow third party cookies and disable “Prevent Cross-Site Tracking Cookies”

   CANVAS APP

   ·         If using the ICampus CANVAS app, in settings make sure to “Allow Cross-Website Tracking.”

   4)     Clear history, cache, and cookies before re-accessing materials. If you are using “Ad Block” or “Ghostery,” please check the settings. You may have to “refresh” by clicking on the circular symbol on your browser. Now go back to your materials.

   ·         Please remember to change settings for security and privacy before using the browser for personal reasons.

   ·         With a Chrome book as your device, there are other Google account settings that maybe preventing access. In addition, if the Chrome book was from your high school, there may be settings and controls which block access to “unauthorized” websites.

   5)     Email mis-matches may cause errors. Let us know if your publisher account is made with a personal email, or if you changed the default email in iCampus to a personal email. Vital Course uses your student email which may conflict with another personal email and is not allowing access.